Today, the total retail market of the United States is worth over 6.5 trillion dollars and retailers are continuing to adapt to ever-changing consumer habits in the post-pandemic era. However, alarm is rising in the sector regarding the torrent of abuse and violence experienced by sales and customer service associates.
Eight in ten retailers, asked by the National Retail Security Survey, reported that the violence and aggression associated with organized retail crime (OCR) incidents have increased in the past year. As a result, 52.4% are increasing their budgets specifically for capital and equipment to combat these issues.
Retailers are becoming increasingly frustrated with how to confront customers about adhering to rules in store. With regular verbal and physical assaults, safety concerns for staff have never been higher. To address these issues, retailers have implemented a variety of safety measures, including de-escalation training programs for staff, CCTV cameras, and additional security presence. However, these measures have not been able to slow the pace of abuse. One solution that has proven effective in reducing abuse and violence in retail stores is the use of body-worn cameras.