We've compiled a list of common questions and answers about Reveal and body cameras in general. If there's any questions that you have that aren't on this list, please feel free to get in touch with us.
The front-facing screen is a proven deterrent. People see it, understand that they are being recorded, and moderate their behaviour.
The screen also allows for quality on-camera playback in the field.
Yes, if you want to, you can use ‘stealth mode’; with no screen or indicator lights.
The articulated head means that any wearer - any height or body shape - can wear the body camera and point the camera in the right direction. This means they record a direct view of the evidence while avoiding recording unintended views (e.g. the sky or floor).
It also gives you versatility - you can use the camera in a car, or stand it on a table for interviews.
No, you can't. You also can’t record over footage on the camera’s memory either. When you connect the camera to our evidence management system, DEMS 360, videos upload automatically, and then they are deleted from the camera.
The videos are recorded in MP4 format. If encryption is enabled, the MP4 file must be decrypted first by DEMS 360 before allowing playback within the DEMS 360 media player. Files can be exported from DEMS 360 in an MP4 format.
Different series of cameras have different batteries.
The D-Series has a 12-hour battery life when the camera is powered on while recording at 720p with the screen on. The power usage is dependant on settings. For example, the D-Series can record for 15 hours at 480p with the screen off.
The Calla Camera has a 90-minute battery life when powered on and recording.
When the camera is not turned on the battery will retain 80% of the original charge after 3 months.
Please see the technical details for each device.
D-Series cameras can be used in low-light environments. Due to the low light lens reaching 0.05 lux at 30 frames per second it ensures quality video footage.
You can wear the camera in a number of ways: using a shirt clip, a universal Klickfast stud, a lanyard, or a lightweight shoulder or chest harness.
Yes. We supply a special dashboard mount - and the articulated head gives you the flexibility to use the camera like this.
Only using a card reader. But if you do this, when the camera is plugged into our evidence management system, DEMS 360, a notification is sent to the administrator to say that there is a missing file.
Yes, the D-Series cameras can record a constant ‘buffer’ of 10/30/60 seconds - so if you start recording now, the actual video starts 10/30/60 seconds prior.
No - the camera records what the wearer sees. This is designed to support the decisions of frontline workers wearing our cameras.
Yes. Our cameras have an IP64 rating for splash and dust proofing and can be used in most weather conditions.
Body-mounted cameras provide more stable footage and, when combined with a greater field of view, record a more accurate view of what happened than a head-mounted camera.
Yes. DEMS 360 is completely flexible. It can run in the cloud, on a server, or on a single PC.
No. We provide you with as many licenses as you need for your organisation when you buy the cameras, and they last for the lifetime of the cameras.
No. None at all.
No. We do not charge for technical support.
You can upload videos from up to 18 cameras.
You can burn video to DVD or CD, or export files to your desktop.
You can select sections of the video - make clips - but you can’t change anything about the video itself.
Yes - and recording in full HD resolution allows you take high-quality stills.
Yes, DEMS 360 can manage digital evidence from any source, as long as it is not encoded by the original supplier.
We update DEMS 360 approximately every six months. Updates are free of charge.
Yes, we can provide you with training for DEMS 360.
Yes, depending on your set up you can access DEMS Web via a browser.
You need 410MB to install DEMS 360 itself, and 1.2GB to install the supporting software it needs to run. But the most important thing to bear in mind is how much space you will need to store videos. We can help you work that out. Please contact us for details.
Check that the Auto Uploader is not set to disabled. You have to enable it after installing DEMS 360. To do this:
The uploaded video has been copied off the camera but hasn’t reached its storage location yet.
It looks like the videos were uploaded under a different username than yours; probably as an unknown user. If you are a normal user (not an administrator), you can only search for and see videos uploaded under your username.
The solution is to ask your administrator to change the uploading username to yours for these videos.
You can do that either from the Auto Upload tab or the Camera Interface tab:
From Auto Upload tab:
The retention period in DEMS starts from the day the video has been uploaded (not the day it was recorded).
You can do this by logging in as a Delete user and deleting the videos. To create a Delete user:
One of the following:
This means that you don’t have the appropriate codecs installed on your computer, or a version of Windows Media Player later than 9.
To fix this problem install Windows Media Player version 10 or later and the codecs found on your DEMS Setup CD in the Packages folder. Or contact Technical Support and we will send you what you need.